Operators load and conversation duration at a certain period report.
Complete statistics report on each operator.
Report on critical situations with the ability to automatically send them via email. There may be quite a number of critical situations, and a separate decision has to be made in each of them. For example, customers phone calls have been missed because the operators were too busy, or all 10 phone lines were busy, etc. Such a report will give much food for thought in any situation
Reports on personnel norms violation. This report can also be automatically sent via email. The situations may include overtime for documentation, a list of extremely long conversations (the administrator will have to listen to each of them), etc.
Viewing the list of phone calls for a specific operator, a group of operators, all operators with the ability to hear conversation.
All reports can be available through a coordinating server in the Internet, or through several offices.
