Subsystems Functioning within the YurCallCenter Project

• Real-time monitoring of operator actions
• Real-time monitoring of staff condition and the ability to obtain the information on their actions for efficiency analysis
• Fixing and archiving all information, including conversations
• The ability to restore deleted data
• Differentiation of access rights
• Managing the phone stations or IP telephony according to the required business logic
• Informational content and convenience of searching and processing information