Subsystems Functioning within the YurCallCenter Project

- Real-time monitoring of operator actions

- Real-time monitoring of staff condition and the ability to obtain the information on their actions for efficiency analysis

- Fixing and archiving all information, including conversations

- The ability to restore deleted data

- Differentiation of access rights

- Managing the phone stations or IP telephony according to the required business logic

- Informational content and convenience of searching and processing information