Informational Projects - YurCallCenter. General information

The essence of YurCallCenter is in furnishing an efficient phone service for the customers. A customer calls with a question. Then he is informed of the cost of each minute of the conversation, and the lawyer searches the answer in the knowledge database or other resources. The conversation fee is included into the phone bill.

The image and quality of such services is determined by the correctness, as well as the speed of the answer; after all, the service is paid on the basis of the phone-call duration. Thus, it is obvious that the number of customers and the frequency of their appeals to the company will increase together with the quality of the two criteria above.

This is where the scale and prospects of using SoftInform technologies are displayed in the best way possible. YCC is a brilliant illustration of how several efficient solutions can be consolidated in one large project.

The search similar function in this project has yielded amazing results. Thanks to the technology the answer wait time reduced from 10-12 minutes to 2-3. The pattern is simple: the customer asks a question, and the operator finds several documents related to the question by means of the search similar technology in the database (the longer the company has been in operation, the larger the database of questions and answers, the better for the customer).

The search results will contain only the documents pin-pointed at the particular query and required at the particular moment, without anything redundant (as is often the case with phrasal search). Thus, the time spent on the conversation with the customer will be reduced substantially. When the services are paid on the one-call basis, it is definitely more profitable; when the services are paid on the per-minute basis, the customers will be drawn by the speed of the service. This will ensure an influx of new callers.

The success of the YurCallCenter project proves that this solution allows you to promptly and, what is more important, cheaply solve any problems of customer service (not necessarily in the field of legal services). This is an ideal solution for organizing any type of informational service.